Refund and Exchange Policy
1. Overview
This Refund and Exchange Policy outlines the conditions under which SAMJAD GLOBAL INVESTMENTS FZCO will accept returns, provide refunds, or offer exchanges for products purchased through our website, www.samjad.co.
2. General Return/Exchange Conditions
To be eligible for a return or exchange, your item must meet the following criteria:
Return Period: The request for a return or exchange must be initiated within [Insert Number, e.g., 7, 14, or 30] days of the delivery date.
Condition: The item must be unused, in the same condition that you received it, and in its original, undamaged packaging with all original tags, manuals, and accessories intact.
Proof of Purchase: A valid receipt, invoice, or proof of purchase is required.
3. Non-Returnable / Non-Exchangeable Items
The following items are generally exempt from being returned or exchanged for hygiene, licensing, or custom reasons. (Customize this section based on your products/services):
Perishable goods (e.g., food, flowers).
Personal care or hygiene products that have been unsealed or used.
Downloadable software products, digital content, or electronic gift cards.
Custom-made or personalized items.
Items that are on “Final Sale” or discounted/promotional items (unless defective).
4. Refund Eligibility
A full refund will be processed under the following circumstances:
Defective/Damaged Product: The item received is damaged or defective upon delivery and reported to us within [Insert timeframe, e.g., 48 hours] of receipt.
Wrong Item: The wrong item or size was shipped to you due to our error.
Failure of Delivery: The item was paid for but was not successfully delivered, and a replacement cannot be provided.
Method of Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within [Insert Number] business days. Please note that banks and card issuers may take additional time to post the credit to your account.
5. Exchange Eligibility
An exchange (for the same item in a different size or color) will be processed if:
The item is in new, re-sellable condition as per Section 2.
The requested replacement is in stock.
If the requested item is out of stock, we will offer a refund or store credit instead.
6. How to Initiate a Return or Exchange
To begin a return or exchange, please follow these steps:
Contact Us: Email our Customer Service team at [Insert Customer Service Email Address] with your order number, the item you wish to return/exchange, and the reason for the return.
Authorization: Wait for a return authorization and instructions on where to send your item. Do not send the item back without our prior approval.
Shipment: Carefully package the item in its original packaging and mail it to the address provided in the authorization.
7. Shipping Costs for Returns
Our Error (Defective/Wrong Item): SAMJAD GLOBAL INVESTMENTS FZCO will cover all shipping costs associated with returning the item and shipping the replacement (if applicable).
Customer Error (Change of Mind/Wrong Size Ordered): You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
8. Policy Amendments
We reserve the right to amend this Refund and Exchange Policy at any time. The updated policy will be posted on our website.
9. Contact Information
For any questions regarding your return, refund, or exchange, please contact us at:
SAMJAD GLOBAL INVESTMENTS FZCO
Silicon Oasis, Dubai, UAE
Email: info@samjad.co
Website: www.samjad.co